[PLACEHOLDER: one-line title — say what changed, not what you used]
[PLACEHOLDER: what was actually going wrong, in two concrete sentences. Name the symptom the client felt, not the technical cause.]
[PLACEHOLDER: the intervention, specifically. If the main fix was a process change rather than code, say so — that is the more interesting story.]
[PLACEHOLDER: the result. A number if you have one you can stand behind; plain language if you don't. Do not estimate.]
Case 01